Lotus Surfaces

Lotus Surfaces Warranty Assurance

Terms and Conditions

• Embrace the assurance of quality with the Lotus Surfaces warranty, spanning a generous period of 10 years.
• The strength of this warranty endures when the product remains steadfast in its original installation space.
• Our warranty commitment is exclusively extended to the original buyer, upholding a non-transferable status.
• The journey from transportation, handling, storage, fabrication, to installation should harmonize with industry standards and guidelines.
• Kindly note, products with honed finishes don't fall under the wings of warranty protection. These pieces ask for a touch more care in daily maintenance.
• This warranty does not stretch to materials intended for flooring applications.
• We encourage due diligence as damages stemming from abrupt temperature shifts, chemical encounters, forceful impact, or pressure – be it from human hand or household item – fall beyond the realm of warranty coverage.
• For your quartz surfaces to thrive, installation is an art that needs skillful hands. The surfaces must rest on proper supports, within congenial cabinetry, and under sturdy structural conditions. Accidents stemming from circumventing these prerequisites reside outside the coverage of the warranty.
• Pay heed, the embrace of warranty warmth only envelopes fully settled payments for products or services.
• Post-installation claims should feel like a fulfilling confirmation of your wise investment. Yet, matters known or visibly challenging during installation – like color shifts – may lose their eligibility for post-installation claims.
• Treat your quartz surfaces with gentleness, for they are not receptive to treatments like sealers or stone cleaners. As their guardians, it's our duty to advise that any injury sustained from these treatments negates the protective canopy of the warranty.
• Just like puzzle pieces in a grand design, products must snugly fit their intended purposes to enjoy the benefits of the warranty.
• A design reverie that flourishes after installation, like changing the hue of quartz or seeking novel designs, diverges from the path of warranty coverage.
• In a realm where excellence and innovation converge, your satisfaction remains at the heart of our promise. The warranty is not just a document; it's a covenant we share as we shape enduring spaces and experiences.